We help bring life saving therapeutics to market cost effectively

Biotechs are the driving force behind new therapies that will cure disease and transform quality of life – but a third of clinical trials fail for reasons unrelated to efficacy or safety. We started Auxilius after hundreds of conversations with experienced Chief Science Officers and CFOs who learned the hard way that clinical R&D is about more than science.

A man and a woman standing next to each other and smiling at camera

We believe

atom icon
Science matters but trial outcomes depend on more than science alone.
healthcare icon
Sponsors deserve tools built to handle the complexity of clinical trials.
audit icon
Science is inherently unpredictable, but budgets don’t need to be.
pills icon
Biotechs can bring drugs to market quickly, and cost effectively.

Leadership Team

Adam Weisman
CEO and Co-founder
Erin Warner Guill
President and COO
Laura Remaker
Chief People Officer
Libby Hauser
SVP of Strategy
Kristen Lueck
VP of Customer Operations
Jeremy Belcher
VP of Product
Cem Oztas
VP of Engineering
Sharon Langan
VP of Partnerships and Community
Peter Kinchley
VP of Marketing
Wensheen Tong
VP of Revenue Operations

Customer Team Spotlight

Lorem ipsum dolor sit amet consectetur adipiscing elit semper dalar elementum tempus hac tellus libero accumsan.

Ethan Saville

Business Analyst
Ethan is a Business Analyst at Auxilius, where he ensures that customers' clinical, financial, and accounting data is properly mapped and ingested into the Auxilius platform. He has a MSc in Epidemiology from the University of London and BA from the University of Albany.

Tyler Lythgoe, CPA

Director of Technical Accounting Success
Tyler is a Director of Technical Accounting success at Auxilius, where he oversees customer implementations and ensures his customers are getting the most out of the platform. Before Auxilius, Tyler managed clinical and CMC accrual and close processes as a consultant for biotech clients. He starting his career as a Tax accountant at EY.

Maddie Lamberti, CPA

CPA, Director, Technical Accounting Lead
Maddie is a Director of Technical Accounting Success at Auxilius, where she leads customer onboarding and implementation. Before joining Auxilius, Maddie served biotech customers at Veeva Systems and Medidata. She started her career as an Assurance Associate at PwC.

Join the team

Many of us can't tell a pipette from a petri dish, but we are passionate about driving efficiency in drug development. If you find meaning at the intersection of healthcare and technology, we'd love to meet you.

Category
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Director, Customer Solutions

Clinical Operations
Full-time
Remote

Auxilius, a fast-growing, venture-backed B2B tech startup dedicated to helping innovative Biotechs bring life-saving drugs to market cost-effectively, is looking for a Director, Customer Solutions. This role is perfect for someone with experience at a SaaS company, who is detail-oriented, customer-centric, and has a love and appreciation for technology and data. As a Director, Customer Solutions, you will become an expert in the application of the Auxilius product, and work directly with strategic customers to drive best practices and maintain high satisfaction, and value from our application. This position reports directly to the VP of Operations & Customer Success.

Who are you?

You are a collaborative, data-driven, strategic thinker, and customer-obsessed. You will build strong relationships with our clients, ensuring satisfaction and driving the successful adoption of our products and services. As a Solutions Director, you will collaborate closely with cross-functional teams, proactively address client needs and play a crucial role in fostering long-term partnerships. You are ready to roll up your sleeves to have an immediate impact!

We’ll count on you to…

  • Lead the onboarding process for new clients, ensuring a smooth transition, and understanding of our product and services
  • Dive deep into our customer’s financial and clinical data to develop an implementation strategy
  • Provide comprehensive training to clients on the features and functionalities of our offerings to increase adoption and drive customer success outcomes
  • Monitor and assess client satisfaction, proactively addressing any concerns or issues
  • Collaborate with internal teams to ensure the timely resolution of client inquiries and/or concerns
  • Become a customer advocate and liaison between customers and Product and Engineering to ensure customer needs are reflected and/or sufficiently prioritized on product roadmaps
  • “Roll up your sleeves” and own execution of internal and external projects while maintaining high levels of service
  • Be a problem solver who thinks outside of the box when faced with high-severity client requests or escalations
  • Identify and implement continuous process improvement opportunities to drive scalability and refine our internal playbooks

Preferred Skills and Qualifications

  • BA/BS degree required
  • 5+ years of relevant work experience at SaaS company, Finance and Accounting SaaS experience is a plus!
  • Proven experience in client success, account management, or a related customer-facing role
  • Familiarity with Finance, Accounting and/or ERP systems
  • Proficiency in data and financial analysis in excel
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve problems
  • Interest or experience working with Life Sciences customers
  • Proven ability to manage multiple projects at a time while being detail-oriented
  • Distinctive problem-solving and analytical skills combined with impeccable business judgment and strong experience with data and analytics tools
  • A sense of humor!


Who are we?

Auxilius built a data-driven, clinical trial financial management software for Biotechs. We help clinical trial sponsors take control over trial costs, manage financial risk, and optimize spending in pursuit of trial outcomes. While our product looks like software, we provide data, context, and frameworks that help sponsors make decisions to achieve trial outcomes dynamically and cost-effectively.

Auxilius was founded by senior executives from the healthcare information and financial services industries. The founding team has spent almost a decade building workflow and intelligence tools for the Life Sciences industry by infusing data into intuitive SaaS solutions. We are backed by top-tier investors and advised by industry leaders.

Customer Operations Analyst

Clinical Operations
Full-time
Remote

Auxilius, a fast-growing, venture-backed B2B tech startup dedicated to helping innovative Biotechs bring life-saving drugs to market cost-effectively, is looking for a Customer Operations Analyst to be a key member of our team, reporting to the Director, Technical Accounting Success and will collaborate with cross-functional teams. This person will play an integral part in the organization’s day-to-day product operations responsibilities.

Who are you?

You are a detail-oriented individual who enjoys producing innovative solutions. You are excited to apply your accounting background in a dynamic and fast-paced environment helping a wide range of biotechs bring their drugs to market faster. You are a driven problem solver who can communicate technical accounting in an understandable way while being able to work independently and juggle multiple priorities to meet deadlines.

We’ll count on you to…

  • Design and oversee the technical configuration of Auxilius’ accounting product for biotechs
  • Assist with timely and successful customer onboarding, enablement, and training in collaboration with Director, Technical Accounting Success to help customers realize the business value of offerings
  • Perform QA/QC audits and data analysis of biotech clients’ financials in product
  • Provide technical finance and accounting support to our clients
  • Generate ad – hoc financial reports, perform general ledger account analysis and technical accounting research as needed to inform product development
  • Confirm compliance with customer controls in using the Auxilius product

Preferred Skills & Qualifications

  • Bachelor’s Degree required, preferably in business, finance, and/or accounting
  • 1 - 2 years of relevant work experience or internship experience in Accounting, Finance, or Investment Banking
  • Strong analytical skills with high proficiency in Excel
  • Attention to detail!
  • Significant entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Distinctive problem-solving and analytical skills
  • Interest or experience working with healthcare customers
  • A sense of humor!

Don't see a role that fits?

Email us your resume at hr@auxili.us

Discover a new approach to clinical trial financial management

A computer screen with a bar chart on itA computer screen with a bar chart on it